Social and environmental responsibility

Social and environmental responsibility


The Museu Nacional takes into account the relation with the society and, in particular, with its users, the suppliers and providers, the sponsors and other museums and cultural institutions, based on a Policy of Social Responsibility (pdf - 80 Kb) and an Code of Ethics (pdf – 247 Kb), which imply  the commitment towards the development of our surroundings and the responsibility towards the environment, beyond that which is laid down by the laws. 

As a result,  we want to include policies and management systems in economic, social and environmental fields which are satisfactory for all the stakeholders involved: society, public administrations, users and customers, other museums, collaborators, suppliers and providers, sponsors, and staff of the museum

Our museum has obtained the Social Responsibility Certificate (IQNet SR10) and it was the first cultural and public institution of the State to obtain it. The Awarding event was held in December 2013, and counted on the participation of Christian Felber, who gave a talk about the economy for the common good (video in Spanish). To know more about our actions: The Museu Nacional d’Art de Catalunya and Corporate Social Responsibility (Quorum). On July 27, 2019 we renewed the Social Responsibility Certificate (IQNet SR10) for three more years.

Apart from the general Contact form, you can also a send us your suggestions and complaints to [email protected] for topics related to Social Responsibility, and to [email protected], for topics related to the Environment.

Furthermore, you will find available in the museum on the information desk the suggestions sheet and request for information, and the official claims sheet of the Generalitat de Catalunya.

All the communications will be answered as fast as we can, and depending on the complexity of the consultation, within a maximum period of 20 days.

Being responsible for the conservation and diffusion of heritage, the museum has taken on the commitment of working towards a better society, by means of an environmental policy. For this reason, we have introduced a System of Environmental Management that allows us to carry out our activity with the maximum respect for our surroundings and to minimise the impact on the environmentThe Environmental Declaration includes the diagnosis and annual action plan of the museum. This system is based on environmental diffusion, the prevention of pollution and continual improvement in accordance with the ISO 14,001 Standard (achieved in July 2011) and the EMAS European Regulation (achieved in January 2012).

The museum accepts the principles of the World Charter for Sustainable Tourism +20, and it has adopted the Responsible Tourism Policy by which it undertakes to fulfil the requirements established in the Biosphere Adhesion Program.

To know more about the reduction of energy consumption in our museum in 2013

iso - emas | medi ambient


Environmental Best Practices from the museum

The national Museum is the first cultural entity in Catalonia that has put into practice an environmental plan in terms of waste. The manual of residual management, for internal use, has as its priority, the reduction, reuse and recycling of waste in all the areas. The principles of the Environmental Declaration are based on:

  • Establishing a process of continual improvement of the environmental management with the provision of the necessary resources.
  • Knowing and complying with the present and future regulations and legal requirements and any others that the organisations subscribes to.
  • Informing, training and carrying out awareness–building of the staff so as to incorporate criteria of sustainability in all

To find out more, check out the museum blog.